Terms and conditions

SPARKLING CLEAN EVERY TIME

Thankyou for choosing Mrs. Allbright cleaning services! By proceeding with any service provided by our company, you are agreeing to the terms and conditions outlined below.

⏰ Office Hours of Operation

We are available to assist you during the following hours:

Monday–Friday: 8:00 AM – 5:00 PM

Messages received outside these hours will be answered on the next business day. Your inquiries are important to us, and we strive to respond promptly within our working hours.

💳 Deposits & Booking

Due to last-minute cancellations and limited staff availability, we require a 50% deposit to reserve any new initial

cleaning appointments. This deposit secures your time slot and ensures fair scheduling.

Refunds: Deposits are refundable only if cancellation is made with at least 24 hours’ notice (during business

hours).

🛡 Safety Precautions

To ensure the safety of our staff and clients:

Weapons: Any firearms or weapons must be securely stored in a safe location during our visit. Our teams are not

trained to handle or work around unsecured weapons.

We appreciate your cooperation in creating a safe environment for everyone.

🏥 Health & Safety Measures

We are committed to minimizing the risk of illness transmission.

If anyone in your household is experiencing flu-like or contagious symptoms, please inform us in advance.

Precaution: We may ask that symptomatic individuals wear a mask while our team is present, or remain isolated

in a room that will not be cleaned that day.

These efforts help protect both our staff and your household.

📅 Holiday Schedule

Our team will not be working on the following holidays:

Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day & the Friday after
Christmas Day
New Year’s Day (January 1st)

If your cleaning falls on one of these dates and you would like rescheduling that week, please notify us at least

two weeks in advance so we can attempt to accommodate your request.

❌ Cancellation Policy

Cancellations made at least 24 business hours prior to your scheduled cleaning will not incur in any charges.

However, same-day cancellations may result in a 100% charge of your total cleaning cost. Thank you for your

understanding and cooperation.

💳 Payment Terms & Policies

We offer flexible payment options to make your experience seamless and convenient:

Payment is required at the time of service. We also offer autopay by credit card for a hassle-free experience.

A $10 late fee will apply if payment is not received within 5 days of the service date. An additional $1 per day

will be charged for each day beyond that period.

A $35 fee will be charged for any returned checks.

If an invoice remains unpaid after 45 days with no communication or arrangement, the account will be referred

to collections. All associated collection fees will be the responsibility of the customer.

💰 Payment Processing Fee Policy

We provide several payment methods to offer you flexibility:

Credit/Debit Card & Venmo: Subject to a 3% transaction fee.
Zelle: No transaction fees apply.
Check or Cash: No transaction fees apply.

📈 Rate Adjustments

We strive to maintain competitive and transparent pricing. However, we reserve the right to adjust rates

annually in alignment with industry standards and economic factors. Any price changes will be communicated in

advance.

🧹 Getting Ready for Your Cleaning

No need to clean before we arrive, but please pick up personal items (clothes, toys, etc.) from the floors and

counters. This allows our team to focus on detailed, high-quality cleaning rather than organizing or relocating

items.

⚠ Please note: Our teams are not permitted to:

Wash or put away dishes
Do laundry or fold clothes
Clean garages
Move or organize personal belongings

🧷 Team Safety Guidelines

Your safety, and that of our team, is a top priority.

Please avoid using the stovetop or oven just before or during our visit to prevent burns and accidents.

Needles, syringes, or sharp materials must be safely stored in puncture-proof containers or removed from

accessible areas.

Our staff uses a 2-step ladder and are not permitted to use taller ladders for safety reasons.

✅ Quality Assurance Guarantee

We are committed to exceptional service, and your feedback helps us get better every day. If our service ever

falls short of your expectations, please report any issues within 24 hours of your appointment.

We will gladly return during business hours (within that 24-hour window on business days) to address and

correct any concerns, at no additional cost to you.

If you're unavailable during that timeframe, we’ll resolve the issue at your next scheduled visit.

Please note: Because we offer a complimentary re-cleaning within 24 hours, we do not provide discounts on

services.

Your satisfaction is our top priority, and we’re committed to making every experience a positive one.

💬 Referrals & Rewards

We truly value your trust and word-of-mouth! As a thank-you:

Refer a friend or neighbor who becomes a client and receive 15% off your next cleaning.

There is no limit, the more you refer, the more you save!

🧼 The Ideal Cleaning Setting

The best cleaning experience happens when no one is home, allowing our team to work efficiently and without

interruption. While we understand this isn’t always possible, we kindly ask that you minimize distractions during

our visit:

Try to schedule cleanings on days with fewer people present.
Please secure pets and keep children in a separate area while we are working. We use professional

equipment and cleaning products that may not be safe for children.

🐾 Pets Policy

We’re pet-friendly and love your furry family members! That said, for the safety of your pets and our team,

please:

Secure pets that may pose a threat or be reactive to unfamiliar people or noises.

If possible, keep pets in a crate or confined space to reduce stress for both your pet and our staff.

Please note that we do not clean pet accidents such as feces or urine.

We’re committed to creating a safe and respectful environment for your pets and our team.

⛓💥 Breakage Policy

While we do everything we can to avoid accidents, occasional breakage can occur. Our policy is designed to

promote transparency and fairness:

Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “booby traps”.
Please move fragile or valuable items (like collectibles or glassware) to a location we do not clean, or request that we skip that area.
We do not clean inside china cabinets, wet bar shelves, or curios.

In the event of breakage:

Items valued over $25 require verification before reimbursement or replacement.
We may coordinate repairs through a professional restoration company.
Please report any breakage within 24 hours, and keep the item for inspection.

Terms and Conditions Website

These terms and conditions outline the rules and regulations for the use of Mrs. Allbright LLC's Website, located at https://mrsallbright.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Mrs. Allbright Cleaning Services if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Mrs. Allbright Cleaning Services, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Mrs. Allbright LLC and/or its licensors own the intellectual property rights for all material on Mrs. Allbright Cleaning Services. All intellectual property rights are reserved. You may access this from Mrs. Allbright Cleaning Services for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Mrs. Allbright Cleaning Services
Sell, rent, or sub-license material from Mrs. Allbright Cleaning Services
Reproduce, duplicate or copy material from Mrs. Allbright Cleaning Services
Redistribute content from Mrs. Allbright Cleaning Services

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Mrs. Allbright LLC does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Mrs. Allbright LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Mrs. Allbright LLC shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Mrs. Allbright LLC reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Mrs. Allbright LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Mrs. Allbright LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Mrs. Allbright LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Mrs. Allbright LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms and Conditions